FAQ – Frequently Asked Questions

To better assist you, here are some common questions from our customers:

1. How do we protect our customers?
We secure your information from your device to our server using encryption technology. This ensures high standards of online safety. Your financial data remains private and protected.

2. How can I track my order?
We provide tracking through international logistics platforms. You’ll receive a tracking code within 7 days of order approval via email, allowing you to follow your parcel's journey in real time.

3. What is the estimated delivery time?
Most customers receive their orders in 5 to 9 business days. Products are shipped directly from the manufacturer to your address.

4. Where are the products shipped from?
Our suppliers are based primarily in the United States, Europe, and Asia.

5. Can I pay in installments using bank slip (boleto)?
No. Installment payments are only accepted via credit card.

6. Is there a product warranty?
Yes. You can request an exchange or return within 7 days of receipt if there is a manufacturing defect. Please refer to our Return & Refund Policy for details.

7. What if my delivery is delayed?
Don’t worry. You can monitor delivery using the tracking code sent to your email. If your package is delayed or lost, please contact us at support@uniqueandco.com.

8. Will I be charged customs duties?
For international shipments, customs fees may apply depending on your country's regulations. Most of our products fall below typical duty thresholds, but if charged, payment is the customer's responsibility. If this happens, contact us and we’ll assist you in the process.

9. Where are you located?
Unique & Co is an online store that ships directly from suppliers to your home. For any inquiries, please contact us by email at support@uniqueandco.com. We aim to respond within 24 hours.

10. How can I be sure I ordered the correct size?
Each product page includes a detailed sizing chart to help you choose the right size before completing your purchase.

11. What if I never receive my product?
Contact us if your item hasn’t arrived. We’ll begin the refund or reshipment process. Email us at support@uniqueandco.com and refer to our Return & Refund Policy for more information.

12. Can I pay in installments?
Yes, installment payments are available with credit card purchases, up to 12 installments.

13. How do I contact you if my question isn't listed here?
We value close communication and trust with our customers. For any further questions, use the contact form on our homepage or email support@uniqueandco.com. We respond within 24 hours.

14. I want to change or cancel my order. What should I do?
If your order has already been processed and shipped, it cannot be canceled. For address changes or other modifications, contact us immediately so we can verify what’s possible. Email support@uniqueandco.com.